Companies shouldn't be able to get away with things until a critical mass of complaints begins to affect their reputation and revenue. Because they will continu

Companies shouldn't be able to get away with things until a critical mass of complaints begins to affect their reputation and revenue. Because they will continue to make poor decisions for the consumer until they get slapped hard enough publicly to stop it. Brand loyalty means something for a reason. Oculus squandered a lot of community trust here and that doesn't instantly return by reversing the poor decision. They knew what they were doing and they did it anyway and didn't stop until public pressure became too much to ignore.