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AKA: auto-responding humans. IMO, it gives you an insight into the support culture of the company. If they treat support as "close as many tickets as fast as p
by CaptSpify 10y ago
AKA: auto-responding humans.
IMO, it gives you an insight into the support culture of the company. If they treat support as "close as many tickets as fast as possible", then I'm gonna have a bad time.
If they treat support as "Make sure the issue is solved, and the customer only has to email once or twice", then I'm interested in doing business with you.
- codezero 10y agoYep, totally agree. The StatusPage post does come to the conclusion that conditional auto-responders are very helpful. That is, if you know you won't be able to reply fast (weekend, late night, company party, etc...), let them know so you can set expectations.