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It's interesting that big companies did worse. I guess because they tend to have longer support queues?
by exolymph 10y ago
It's interesting that big companies did worse. I guess because they tend to have longer support queues?
- onion2k 10y agoOr they have the technology to automatically prioritise support requests based on the content of the ticket and customer value (eg whether you're already a customer or not). A support request from a non-paying customer asking a technical rather than a sales question might not be something they consider important, especially if their metrics should that those users rarely convert.