I went with the Droid because I would not purchase a phone online. I want to be able to either exchange a defective phone or return it within the first 30 days

I went with the Droid because I would not purchase a phone online. I want to be able to either exchange a defective phone or return it within the first 30 days. I read lots of people complaining about the mail-it-in-for-a-new-one online. Turnaround? 2 weeks.