>I notice that being in Australia, a LOT of site visits and new user subs happen in the middle of the night for me ..... then it would mean lots of sleepless ni

>I notice that being in Australia, a LOT of site visits and new user subs happen in the middle of the night for me ..... then it would mean lots of sleepless nights, and less than stellar interaction with me. You may know this already, but there are some customer interaction (not sure what is the right term here) services that, if you are not logged into them, will convert the user's IM into an email to you. https://tawk.to https://tawk.to is one of them (I use it on my web site); Olark may also support that feature. Then you can just answer in the morning. Of course it's not the same as being able to reply immediately, but better than nothing.