Precisely. I'm sure this isn't wide-spread, but it still very strange behaviour from such an established company. They take down the negative reviews at the dr

Precisely. I'm sure this isn't wide-spread, but it still very strange behaviour from such an established company. They take down the negative reviews at the drop of a hat, but it takes a mountain of effort to get them re-instated (in fact, they haven't even been yet). And the worrying bit seems to be that they don't even know their own published policies on the matter: if you don't follow/know your own policies, what's the point in having them? Is it all hot air?