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Thanks for your thoughtful feedback. The main reason I keep adding features and improving current ones is because, usually when I DO get a reply from someone wh

Thanks for your thoughtful feedback. The main reason I keep adding features and improving current ones is because, usually when I DO get a reply from someone who ceases to use our system, they usually say "Oh, I thought your system was great, but I really needed something that would do X". In a lot of cases, "X" was something that I was either already planning to add later, or else would only take a small tweak to accomplish, so I go ahead and do it. But in almost all cases, when I reach out to the same user (I track all feature requests against users) to get their feedback, a lot of them don't come back anyhow, so I am not sure if they missing feature was just an easy excuse for them, or perhaps they have found something else out there that does have that feature already?!?

hluska 10y ago
I wish that I had good advice that would fix this issue for you. Unfortunately, if I could, I'd be so busy and have such an incredibly high hourly rate that I wouldn't have time to reply to comments on Hacker News....:) I've learned a couple of things about users. The biggest one is that users tend to make a value judgement about your product very quickly. They're not even entirely conscious of the factors that went into making the decision. Often, they'll try to use logic to justify why they feel the way they feel...and one major way they do this is via feature requests. Unfortunately, since they are just grasping for straws, adding this feature often does not resolve the initial feeling that your product is not right for them. Best of luck to you - I'm certainly in your corner and wish you an incredible amount of success!!