Hi, and thanks for your feedback. I do ask the clients who don't stick around, but unfortunately I almost never get replies. I have an automated Intercom pers

Hi, and thanks for your feedback. I do ask the clients who don't stick around, but unfortunately I almost never get replies. I have an automated Intercom personalised note that goes out after 30 days if they don't log back in, but get next to 0 replies, or else one liner "Not really interested" type replies. A few months ago when I only had about a hundred signups, I actually sat down one weekend and wrote individual emails to people who had not logged in in a while. I even went to the lengths of visiting their own company web pages and checking their location via Intercom so I could open the letter with "Hey Bob, hope the weather is great in Berlin - I see you run a small catering company..." etc. but even those got negligible replies. A little better is asking my existing users. After about 20 logins to our system, I have Intercom pop up an in app message asking them to name one thing the love and one thing they don't like about my app. That one almost always gets a response and is proving to be really useful, but alas not helping with retaining users who sign up and disappear...