"We've been having this [really easy to diagnose and solve] problem and haven't been able to use your product for 3 days." "I'm in the middle of doing a demo a

"We've been having this [really easy to diagnose and solve] problem and haven't been able to use your product for 3 days." "I'm in the middle of doing a demo at [big prospect] and had [obscure problem] when doing [something nobody's tested]." "Why didn't we do [proposed solution that was argued at length for weeks before choosing the current one]?" "Thanks to [list of everyone except the guy that really did all the work] for working so hard on this release."