I don't know if this person's complaints about the way Amazon treated his negative seller review are representative. If true, it's very shortsighted because it

I don't know if this person's complaints about the way Amazon treated his negative seller review are representative. If true, it's very shortsighted because it will hurt Amazon if their customers find that highly rated sellers consistently give them bad service. However, he should also ask for a refund directly from Amazon (under their A-to-z Guarantee). Amazon is very good about giving refunds, even from third party sellers, and doing so would probably put more pressure on the seller as well. The guarantee specifically says: "If a seller has clearly misrepresented the condition or details of an item in a way that affects its value or utility, it is "materially different." In such cases, that seller should be willing to offer a refund or exchange when contacted within 14 days of receiving the item."