This is oh so very true. I had a friend that wanted to get some music off her iPhone. So, I start to ask some questions - does she still want to sync the iPho

This is oh so very true. I had a friend that wanted to get some music off her iPhone. So, I start to ask some questions - does she still want to sync the iPhone to the old computer which had the original copies of the music on it. Did she need to be able to sync to a second computer. Was it just the music that she needed, or was it all of her data (emails, contacts, calendar etc). Her response? "You know what I mean, just tell me how to do it!" Errrr. No, I don't know what you mean, but apparently you don't have the skillset to think through ideas in such detail, so I'll take a best guess at what you want. As an interesting point to note, in the end maybe she was right, because I was able to guess what she wanted without getting answers to all of my questions. The translation of nebulous user needs into something that a computer can understand is the quintessential act of a computer programmer, and I don't think that this capability is natural/easy/possible for everyone. It takes a certain type of mind to be able to do this.