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>Probably my favorite action is when I show up delivering what my customer has ordered, only to cancel the order because I know the customer does not need the i
by na85 10y ago
>Probably my favorite action is when I show up delivering what my customer has ordered, only to cancel the order because I know the customer does not need the items. These are not products I can simply sell some other day. When that happens—and it always does—my customers know our focus is taking care of them, not making every possible sale.
What do you do with the food from the cancelled order?
- NaOH 10y agoI give away as much of it as possible. Mostly to random strangers, but also to friends, work and home neighbors, and some to other customers who may have a use. There are times product gets thrown out, too. Unfortunately, local food banks and shelters don't accept products like I make.
- dsr_ 10y agoYou've probably thought of this but -- sample it to the next restaurant you drive past who looks like they could sell it? Back of house is always hungry, so you just need to make sure the manager or chef actually gets one, along with your business card.
- NaOH 10y agoI have thought of it. Still, thank you for the good suggestion. The reason I don't do it is logistical: until I'm in a larger facility I have limitations on production, and I make certain I don't create insurmountable complications on my end for supplying my customers. >Back of house is always hungry.... True, but maybe even more potentially valuable is that getting to eat something other than what they usually eat makes the "new" product seem even better. This was learned as we often give away products to the food establishments where we pick up our lunch.