> blaming a slow system on the organization as a whole and the department responsible for the POS in particular is appropriate. It's not like it's impossible to

> blaming a slow system on the organization as a whole and the department responsible for the POS in particular is appropriate. It's not like it's impossible to create a fast system. After readying your comment, I went through at least 5 different emotions. I work in the QSR space and deal with the IT side. The idea that IT department can control the speed of the computer/internet/etc. is shared by both, staff and guests. Regardless if that's the case, your comment, in addition to the parent comment are fascinating. It seems that regardless of the situation, someone has to take the fault and customers will just blame someone regardless. That's totally appropriate (even if its not, doesn't really matter as this is a perception > reality). Just for that insight, I would up vote your comment twice, if I could.