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What scenario is Google worried about where they will face a massive, costly class action lawsuit over their internet service?
by zymhan 10y ago
What scenario is Google worried about where they will face a massive, costly class action lawsuit over their internet service?
- Cuuugi 10y agoData collection is my guess.
- mikeash 10y agoMaybe there are no specific scenarios, and it's just to be safe. If you were Google, why wouldn't you add such a clause? It's not like it's going to scare customers away.
- ocdtrekkie 10y agoShouldn't it scare away customers that a company will only do business with them if they cannot be held in court for misdeeds regarding that business? I sadly understand that consumers don't read the fine print. But really, this clause should be treated as a dealbreaker.
- fgonzag 10y agoIt won't because usually your options are 50 Mbit line (maybe 100 if you're really lucky) or a 1Gb line for the same price. I'd happily take the arbitration clause for 10x and probably 20x the speedup.
- heroprotagonist 10y agoBeyond that, your other options will also usually include arbitration clauses. If it's a deal-breaker for choosing Google, it'll be a deal-breaker for choosing anyone else.
- ocdtrekkie 10y agoThat's a fair point. As the article's title points out, Comcast does the same.
- deadowl 10y agoDoes FairPoint?
- ocdtrekkie 10y agohttp://www.fairpoint.com/document/Residential_HSI_Terms_of_Service_tcm12-4842.pdf http://www.fairpoint.com/document/Residential_HSI_Terms_of_S... This document, found via a quick search, doesn't seem to contain the word "arbitration".
- lostcolony 10y agoYes, it will scare them into the arms of one of the many other ISPs in town offering reasonable service without the arbitration agreement. OHWAIT.
- mikeash 10y agoMaybe it should be, but it isn't. Google probably doesn't care about losing the three tenths of one thousandth of a percent of customers who will 1) read the terms and 2) care enough about the arbitration clause to abandon ship.