5 ms·
> This is a sign of their incompetence. Period Per parent, this could also be an internet issue. If the POS is processing with a delay, the employee has little
by bardworx 10y ago
> This is a sign of their incompetence. Period
Per parent, this could also be an internet issue. If the POS is processing with a delay, the employee has little control and blaming "incompetence" is ludicrous.
Having first hand experience with dealing with impatient customers because the POS is running slow creates a feeling of entitlement (on the person pointing out how incompetent someone is) and resentment (on the side of the affected employee who is helpless in the situation).
- germanier 10y agoObviously nobody blames the cashier for the delay (at least I hope). But blaming a slow system on the organization as a whole and the department responsible for the POS in particular is appropriate. It's not like it's impossible to create a fast system. A one-off internet issue is fine. But in this case it seems that there is something systematically broken.
- bardworx 10y ago> blaming a slow system on the organization as a whole and the department responsible for the POS in particular is appropriate. It's not like it's impossible to create a fast system. After readying your comment, I went through at least 5 different emotions. I work in the QSR space and deal with the IT side. The idea that IT department can control the speed of the computer/internet/etc. is shared by both, staff and guests. Regardless if that's the case, your comment, in addition to the parent comment are fascinating. It seems that regardless of the situation, someone has to take the fault and customers will just blame someone regardless. That's totally appropriate (even if its not, doesn't really matter as this is a perception > reality). Just for that insight, I would up vote your comment twice, if I could.