4 ms·

I'm sure they would have all the desks manned, if it didn't cost money to do so.

• Sir_Substance 10y ago
  That's in no way the customers problem, and you aren't going to capture the custom of anyone by explaining what a hard done by sod you are. You want me to transit via the UK, spending my money in the heathrow airport and on british airline connection flights? Dig a little deeper into your pockets and man the fucking desks, or like Veratyr I'll transit via Schipol who it would seem aren't so badly managed they can't turn superior service into a profit margin.
  • Veratyr 10y ago
    I'll just add that this was definitely a concern when I planned my flights. I chose Schiphol and KLM airlines rather than another European airport or even a US airport precisely because of how well I'd heard it was run.