5 ms·

Greenspun applies a book of sales advice to his business

74 points by davi 17y ago

tptacek 17y ago
The Yelp project did not work out at all well. About 20 customers registered with Yelp and entered positive reviews, but then Yelp deleted nearly all of them. Folks have explained to us that Yelp only publishes positive reviews on the pages of companies who pay them to be listed (flight school owners are famously unwilling to part with money!). Data points accumulating.
- necrecious 17y ago
  Hmm, no wonder yelp is being hit with lawsuits. http://techcrunch.com/2010/02/24/yelp-class-action-lawsuit/ http://techcrunch.com/2010/02/24/yelp-class-action-lawsuit/
- bumbledraven 17y ago
  The sentence preceding the excerpt you quoted is relevant. Phil wrote, "We did this recently by asking customers to go to Facebook and Yelp and write reviews of East Coast Aero Club." But Yelp frowns upon businesses that do that: http://www.yelp.com/business/common_questions http://www.yelp.com/business/common_questions Q. "Should I ask customers to write reviews for my business?" A. "While we understand that there is a temptation to solicit reviews from your customers, it is not something we encourage. [...] If you do ask your customers for reviews, please be prepared for the review number fluctuation that might follow."
- tdoggette 17y ago
  "Folks have explained" isn't a useful data point. It just reflects some people's perceptions, which, as you point out, are already negative.
deleted 17y ago
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kqr2 17y ago
Here's an outline/summary of the book: Yes!: 50 Scientifically Proven Ways to Be Persuasive http://bookoutlines.pbworks.com/Yes!?SearchFor=50+scientifically&sp=1 http://bookoutlines.pbworks.com/Yes!?SearchFor=50+scientific... Edit: fix link
- greenlblue 17y ago
  Link is broken.
JacobAldridge 17y ago
I must admit, I was expecting this piece to be ironic (especially after describing the book as a "lame sequel"), or to have a punch line that they applied all of this and sales dropped 72%. So I had to re-read it with a different mindset, and there's a few tips I can take away.
ableal 17y ago
I'm not sure how to rename a one-hour flight lesson Borrow Mark Pilgrim's "Dive into X" line. Well, perhaps using "jump" instead of "dive" ...

74 points by davi 17y ago

The Yelp project did not work out at all well. About 20 customers registered with Yelp and entered positive reviews, but then Yelp deleted nearly all of them. Folks have explained to us that Yelp only publishes positive reviews on the pages of companies who pay them to be listed (flight school owners are famously unwilling to part with money!). Data points accumulating.

necrecious 17y ago
Hmm, no wonder yelp is being hit with lawsuits. http://techcrunch.com/2010/02/24/yelp-class-action-lawsuit/ http://techcrunch.com/2010/02/24/yelp-class-action-lawsuit/
bumbledraven 17y ago
The sentence preceding the excerpt you quoted is relevant. Phil wrote, "We did this recently by asking customers to go to Facebook and Yelp and write reviews of East Coast Aero Club." But Yelp frowns upon businesses that do that: http://www.yelp.com/business/common_questions http://www.yelp.com/business/common_questions Q. "Should I ask customers to write reviews for my business?" A. "While we understand that there is a temptation to solicit reviews from your customers, it is not something we encourage. [...] If you do ask your customers for reviews, please be prepared for the review number fluctuation that might follow."
tdoggette 17y ago
"Folks have explained" isn't a useful data point. It just reflects some people's perceptions, which, as you point out, are already negative.

deleted 17y ago

[deleted]

kqr2 17y ago

Here's an outline/summary of the book: Yes!: 50 Scientifically Proven Ways to Be Persuasive http://bookoutlines.pbworks.com/Yes!?SearchFor=50+scientifically&sp=1 http://bookoutlines.pbworks.com/Yes!?SearchFor=50+scientific... Edit: fix link

greenlblue 17y ago
Link is broken.

JacobAldridge 17y ago

I must admit, I was expecting this piece to be ironic (especially after describing the book as a "lame sequel"), or to have a punch line that they applied all of this and sales dropped 72%. So I had to re-read it with a different mindset, and there's a few tips I can take away.

ableal 17y ago

I'm not sure how to rename a one-hour flight lesson Borrow Mark Pilgrim's "Dive into X" line. Well, perhaps using "jump" instead of "dive" ...