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This is good but I believe Amsterdam Schiphol airport does it as good, if not better. The conveyor belts at security are manned with staff to give advice or ans

by Veratyr 10y ago

This is good but I believe Amsterdam Schiphol airport does it as good, if not better. The conveyor belts at security are manned with staff to give advice or answer questions and curved so that 3 people can place their items on at a time (kinda like a blackjack table curved around the dealer). The millimetre wave scanner takes only a second and staff are prompt and courteous. Perhaps most importantly though, they had 4 or 5 sets up and running at the same time. The overall process took me about 15 seconds of waiting and maybe 2 minutes once I got to the belt (I had a lot of stuff to unpack).

Sir_Substance 10y ago
>they had 4 or 5 sets up and running at the same time. It seems so obvious, and yet apparently it needs drawing attention to. Any time that I have been stuck in a too slow airport queue, whether it's been a security queue or border control, there's always been empty desks. Step 1 of avoiding delays is to have all your desks manned, or at least have people on site and on standby to man them if there's a surge.
- duderific 10y ago
  I'm sure they would have all the desks manned, if it didn't cost money to do so.
  - Sir_Substance 10y ago
    That's in no way the customers problem, and you aren't going to capture the custom of anyone by explaining what a hard done by sod you are. You want me to transit via the UK, spending my money in the heathrow airport and on british airline connection flights? Dig a little deeper into your pockets and man the fucking desks, or like Veratyr I'll transit via Schipol who it would seem aren't so badly managed they can't turn superior service into a profit margin.
    - Veratyr 10y ago
      I'll just add that this was definitely a concern when I planned my flights. I chose Schiphol and KLM airlines rather than another European airport or even a US airport precisely because of how well I'd heard it was run.
bliptrack 10y ago
The solution used at Geneva Airport is also used at Schiphol Airport ;-)

by Veratyr 10y ago

Sir_Substance 10y ago

>they had 4 or 5 sets up and running at the same time. It seems so obvious, and yet apparently it needs drawing attention to. Any time that I have been stuck in a too slow airport queue, whether it's been a security queue or border control, there's always been empty desks. Step 1 of avoiding delays is to have all your desks manned, or at least have people on site and on standby to man them if there's a surge.

duderific 10y ago
I'm sure they would have all the desks manned, if it didn't cost money to do so.
- Sir_Substance 10y ago
  That's in no way the customers problem, and you aren't going to capture the custom of anyone by explaining what a hard done by sod you are. You want me to transit via the UK, spending my money in the heathrow airport and on british airline connection flights? Dig a little deeper into your pockets and man the fucking desks, or like Veratyr I'll transit via Schipol who it would seem aren't so badly managed they can't turn superior service into a profit margin.
  - Veratyr 10y ago
    I'll just add that this was definitely a concern when I planned my flights. I chose Schiphol and KLM airlines rather than another European airport or even a US airport precisely because of how well I'd heard it was run.

bliptrack 10y ago

The solution used at Geneva Airport is also used at Schiphol Airport ;-)