I don't think it's quite so cut-and-dried. A lot of the anti-EPIC sentiment I hear (digital health founder here, wife is a physician at a major medical center)

I don't think it's quite so cut-and-dried. A lot of the anti-EPIC sentiment I hear (digital health founder here, wife is a physician at a major medical center) is kept pretty separate from the anti-notes sentiment (which is equally loud). Instead, the EPIC complaints are about the UI and workflow, which was modeled after the typical paper H&P (history & physical) forms clinicians would traditionally fill out. It comes down to the same UX lessons we've learned about most offline-to-online form transitions: directly porting a form is rarely the answer. The anti-note sentiment has to do with the fact that they're copying-and-pasting from previous notes (often the vast majority of a note's content is pasted in), they're using MS Word to draft the notes because of a buggy editor UI, and then when they're in a situation they actually have to read the note, they're sifting through a pile of duplicated, pasted content. There's a ton of opportunity for change here. There's an equal amount of risk involved, and selling these types of products into healthcare is about as fun as removing your fingernails. That's the piece EPIC does well, and why they're still a behemoth, even if their product is a five out of ten.