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"- however, passwords are visible to customer service via a "secure, non-public tool"" "- so if a user account database is stolen somehow, the malicious thief
by nfnaaron 17y ago
"- however, passwords are visible to customer service via a "secure, non-public tool""
"- so if a user account database is stolen somehow, the malicious thief would not have access to convenient info like email/username/cleartext password."
What if the secure, non-public tool is also stolen?
- wizard_2 17y agoThe tool is probably for decrypting the passwords. The Passwords are probably hashed for verification to their website, etc, and then encrypted to a key which is encrypted to each tech's password as they hire new techs. I'm sorry, I should say, this is how I imagine a good way to do it would be, not that it's how they do it. This way though everything could be stolen and it wouldn't give up clear text passwords.
- sebastianavina 17y agowhat if the rackspace employe sells password to hackers?