"This is a video game, not real life." Doesn't matter; you're interacting with real people. "So the hostility doesn't have any of the harm that we associate w

"This is a video game, not real life." Doesn't matter; you're interacting with real people. "So the hostility doesn't have any of the harm that we associate with real-world hostility, but occurs within a video game that is modeled on hostility... and I'm not supposed to be hostile?" No. You're supposed to be a grown up. Especially if you work for the company making the game, and are a public representative of that company.