Can you elaborate? Sounds like there's an interesting story behind that comment. I had something similar happen once, several customer service reps insisted th

Can you elaborate? Sounds like there's an interesting story behind that comment. I had something similar happen once, several customer service reps insisted that a message I was getting was entirely impossible: it told me I needed to buy competitor's prepaid card instead of theirs. I'd just assumed they had a deal with that competitor for prepaid card distribution. They fixed the message soon after I ended the call, but when I called back later they still didn't believe me. Finally I pointed out that when they fixed the message they forgot to change it from their competitor's prepaid card number format. Then they finally credited my account.