I don't know about your field but from what you say, it seems you shouldn't target security officers but rather salespersons. By definition, complying won't be

I don't know about your field but from what you say, it seems you shouldn't target security officers but rather salespersons. By definition, complying won't be voluntary. It has to be forced. You say it's required to close a sale so it follows that salespersons will want it, then they can force it upon the security officers.