Comparing Amazon's official communication with customers to Netflix I think Amazon wins. Looking at Netflix's blog they have 3 posts for the entire year. Look

Comparing Amazon's official communication with customers to Netflix I think Amazon wins. Looking at Netflix's blog they have 3 posts for the entire year. Looking at Amazon's discussion forums, there are a swath of official announcements, including one that informs customers how to access 2 million free books outside of Amazon. Sure, having a name in front of the post is nice I guess, but in terms of consistent and valuable customer communication I think Amazon wins. Also here's an example of an apology from Bezos himself http://www.amazon.com/tag/kindle/forum/ref=cm_cd_ef_tft_tp?_encoding=UTF8&cdForum=Fx1D7SY3BVSESG&cdThread=Tx1FXQPSF67X1IU&displayType=tagsDetail http://www.amazon.com/tag/kindle/forum/ref=cm_cd_ef_tft_tp?_...