I'm not trying to justify it, just explaining the reality. Human nature is a powerful thing, and there's only so much anyone can bend it to their will, especial

I'm not trying to justify it, just explaining the reality. Human nature is a powerful thing, and there's only so much anyone can bend it to their will, especially when they're on a relatively low wage in a highly stressful job. I don't know what the solution is. Of course I agree that in an ideal world everyone is treated fairly, but if we want to make that a reality I think we'd need to radically review how these systems and processes work. These biases are universal, it's not just the UK, nobody has come up with a viable solution yet.