Right. People are more than happy to use free, open source, standardized, distributed, self-owned software and services... when that software and those services

Right. People are more than happy to use free, open source, standardized, distributed, self-owned software and services... when that software and those services offer the best solution for their needs. There's only so much ease of use and functionality people can be realistically expected to trade away. Yeah, Slack is down... but the gains made from using it outweigh the pain of having to deal with the failure. Improve the less proprietary options to where this isn't true anymore and people will stop using the more proprietary options. There are always trade-offs, and expecting people not to make them is unrealistic.