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On another note, customer service is typically not happy when they claim that a certain error message is impossible and you reply with the section of source cod
by oconnore 17y ago
On another note, customer service is typically not happy when they claim that a certain error message is impossible and you reply with the section of source code that generated it.
- paulgb 17y agoCan you elaborate? Sounds like there's an interesting story behind that comment. I had something similar happen once, several customer service reps insisted that a message I was getting was entirely impossible: it told me I needed to buy competitor's prepaid card instead of theirs. I'd just assumed they had a deal with that competitor for prepaid card distribution. They fixed the message soon after I ended the call, but when I called back later they still didn't believe me. Finally I pointed out that when they fixed the message they forgot to change it from their competitor's prepaid card number format. Then they finally credited my account.