4 ms·

In other words: you should read more carefully whatever you quote given that the meaning is pretty clear. There is nothing in your quote about keeping quiet and

In other words: you should read more carefully whatever you quote given that the meaning is pretty clear. There is nothing in your quote about keeping quiet and, most importantly, if you don't want to accept the free repair you can still pay. It's really incredible how people pretend to have everything for free, and even when they can actually have it for free they manage to find a reason to complain. I have never ever seen any other car manufacturer paying for the suspensions repairs on a out-of-warranty 100k car.

trhway 10y ago
> have never ever seen any other car manufacturer paying for the suspensions repairs on a out-of-warranty 100k car. It happens a lot. You could have just Googled. Manufacturer would pay for the repair, warranty or no warranty, if there was a defect. For example almost all of those 690000 cars were out-of-warranty at the time of the recall: http://www.nbcnews.com/business/autos/toyota-recalls-690-000-vehicles-suspension-glitch-n214121 http://www.nbcnews.com/business/autos/toyota-recalls-690-000... Tesla using NDA to prevent such situation is so childish. I hope Musk would fire that a-hole who came up with the idea (i really hope it wasn't Musk itself). Simple Google search brings this by the way, so there are definitely issues: https://forums.teslamotors.com/forum/forums/model-s-pulls-left-please-read https://forums.teslamotors.com/forum/forums/model-s-pulls-le... What important here is that it is not the issues itself that are main risk to the company - after all it is a young car company - it is how the company reacts to them, and such rotten actions like NDA is a really bad style which would cost a lot in the long run. `
- tigershark 10y ago
  Your example is completely unrelated. This was not a recognised defect. If you really think that every car manufacturer does it then it should be trivial for you to find some source where a single car was repaired for free after 100k km for something that was not a recognised defect. You have plenty of time to prove your thesis.
  - trhway 10y ago
    >Your example is completely unrelated. This was not a recognised defect. Many defects before becoming recognized are just some accidental occurrences. Like Tesla suspension issues. >If you really think that every car manufacturer does it of course i don't think every car manufacturer does it. Good ones do though. >it should be trivial for you to find some source where a single car was repaired for free after 100k km for something that was not a recognised defect. my wife's Honda had paint unusually strongly faded (no rust or any corrosion nor surface damage, just paint itself) at some spot which was repaired for free at low 60K miles (the car was 6 years old at the time, so well out-of-warranty anyway). There is a reason Honda is a top dog in reliability and quality. Such standing behind their own product is a big part of it.
  - nl 10y ago
    repaired for free after 100k km for something that was not a recognised defect Not entirely sure what your definition of "not a recognised defect" is if the Tesla fixes aren't one. Nevertheless, many manufactures do similar things: Chrysler minivan owners may notice that the front wheel bearings on models from 2008 to 2010 are subject to premature wear, so dealers will replace them for free during a vehicle’s first five years or 90,000 miles. Honda, however, and its upscale Acura division stand out with a half-dozen or more. Because CR’s survey data show that Honda and Acura vehicles, in general, are among the most reliable on the road, the company’s high number of service campaigns suggests it’s been unusually generous to customers http://www.consumerreports.org/cro/magazine/2014/11/get-your-car-fixed-for-almost-free/index.htm http://www.consumerreports.org/cro/magazine/2014/11/get-your...
- lostlogin 10y ago
  Someone I know had a Dodge which burnt to the ground after the seat caught fire whilst filling with petrol. The car was a couple of months old and in warranty. It took a threat to go to the papers for Dodge to agree this wasn't really ok, and replace the car (who'd want a replacement? Id want my $).
  - newjersey 10y ago
    I know of select shift Ford fusion that had a transmission slip problem (spoiler: later fixed by a software update) but Ford refused to acknowledge it as a problem that their own dealership's mechanic acknowledged until much later when they came up with that fix. Pete didn't want to return the car. He didn't want to sue Ford. He kept getting non-answers for months.
emn13 10y ago
You should read more completely. As a service to lazy readers such as yourself, I quoted one sentence to illustrate the kind of restrictions imposed, but as you apparently missed, I explicitly mentioned it's just an extract: "(etc, with similar language concerning talking about incidents.)" The free repair is gracious gesture. But the restrictions imposed in return are nevertheless unreasonable - it's one thing to explicitly note that Tesla is doing you a favor and that the favor is not an admission of guilt, it's quite something else to weasel out of responsibility even if you do turn out to be guilty of something.

trhway 10y ago

> have never ever seen any other car manufacturer paying for the suspensions repairs on a out-of-warranty 100k car. It happens a lot. You could have just Googled. Manufacturer would pay for the repair, warranty or no warranty, if there was a defect. For example almost all of those 690000 cars were out-of-warranty at the time of the recall: http://www.nbcnews.com/business/autos/toyota-recalls-690-000-vehicles-suspension-glitch-n214121 http://www.nbcnews.com/business/autos/toyota-recalls-690-000... Tesla using NDA to prevent such situation is so childish. I hope Musk would fire that a-hole who came up with the idea (i really hope it wasn't Musk itself). Simple Google search brings this by the way, so there are definitely issues: https://forums.teslamotors.com/forum/forums/model-s-pulls-left-please-read https://forums.teslamotors.com/forum/forums/model-s-pulls-le... What important here is that it is not the issues itself that are main risk to the company - after all it is a young car company - it is how the company reacts to them, and such rotten actions like NDA is a really bad style which would cost a lot in the long run. `

tigershark 10y ago
Your example is completely unrelated. This was not a recognised defect. If you really think that every car manufacturer does it then it should be trivial for you to find some source where a single car was repaired for free after 100k km for something that was not a recognised defect. You have plenty of time to prove your thesis.
- trhway 10y ago
  >Your example is completely unrelated. This was not a recognised defect. Many defects before becoming recognized are just some accidental occurrences. Like Tesla suspension issues. >If you really think that every car manufacturer does it of course i don't think every car manufacturer does it. Good ones do though. >it should be trivial for you to find some source where a single car was repaired for free after 100k km for something that was not a recognised defect. my wife's Honda had paint unusually strongly faded (no rust or any corrosion nor surface damage, just paint itself) at some spot which was repaired for free at low 60K miles (the car was 6 years old at the time, so well out-of-warranty anyway). There is a reason Honda is a top dog in reliability and quality. Such standing behind their own product is a big part of it.
- nl 10y ago
  repaired for free after 100k km for something that was not a recognised defect Not entirely sure what your definition of "not a recognised defect" is if the Tesla fixes aren't one. Nevertheless, many manufactures do similar things: Chrysler minivan owners may notice that the front wheel bearings on models from 2008 to 2010 are subject to premature wear, so dealers will replace them for free during a vehicle’s first five years or 90,000 miles. Honda, however, and its upscale Acura division stand out with a half-dozen or more. Because CR’s survey data show that Honda and Acura vehicles, in general, are among the most reliable on the road, the company’s high number of service campaigns suggests it’s been unusually generous to customers http://www.consumerreports.org/cro/magazine/2014/11/get-your-car-fixed-for-almost-free/index.htm http://www.consumerreports.org/cro/magazine/2014/11/get-your...
lostlogin 10y ago
Someone I know had a Dodge which burnt to the ground after the seat caught fire whilst filling with petrol. The car was a couple of months old and in warranty. It took a threat to go to the papers for Dodge to agree this wasn't really ok, and replace the car (who'd want a replacement? Id want my $).
- newjersey 10y ago
  I know of select shift Ford fusion that had a transmission slip problem (spoiler: later fixed by a software update) but Ford refused to acknowledge it as a problem that their own dealership's mechanic acknowledged until much later when they came up with that fix. Pete didn't want to return the car. He didn't want to sue Ford. He kept getting non-answers for months.

emn13 10y ago

You should read more completely. As a service to lazy readers such as yourself, I quoted one sentence to illustrate the kind of restrictions imposed, but as you apparently missed, I explicitly mentioned it's just an extract: "(etc, with similar language concerning talking about incidents.)" The free repair is gracious gesture. But the restrictions imposed in return are nevertheless unreasonable - it's one thing to explicitly note that Tesla is doing you a favor and that the favor is not an admission of guilt, it's quite something else to weasel out of responsibility even if you do turn out to be guilty of something.