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NY Times says.. "The nation’s top auto safety regulator, the National Highway Traffic Safety Administration, said on Thursday that at least some Tesla customer

by steve19 10y ago

NY Times says.. "The nation’s top auto safety regulator, the National Highway Traffic Safety Administration, said on Thursday that at least some Tesla customers who experienced suspension failures with Model S luxury cars were asked to sign confidentiality agreements about the issue." http://www.nytimes.com/2016/06/10/business/tesla-model-s-nhtsa-suspension-failure.html http://www.nytimes.com/2016/06/10/business/tesla-model-s-nht...

Cyph0n 10y ago
They were asked to sign agreements if they wanted a free repair from Tesla. If these customers didn't want to sign the agreement, they could have just paid for the repairs, so I don't see the issue here. The fact that they felt the need to tell NHTSA about it is proof that the agreement is a smart move on Tesla's part.
- Vik1ng 10y ago
  You are making it sound like that's just fine. Most people would sign something like that over spending thousands of dollars for a repair. Just imagine it is the battery and they choice is like "well, you can pay $20000 yourself or sing this paper and we take care of it".
  - Cyph0n 10y ago
    Of course it's fine. They are doing you a favor, and in exchange would like you to sign an agreement. Remember, we're talking about out-of-warranty repairs here. But if you don't like the terms of the agreement, you have the choice to fix it on your own dime. Again, it's your problem if you can't afford to not take the offer. You should be thankful that all you need to do is sign some kind of NDA. What I find hilarious is that people sign the agreement to get the free repairs, then go ahead and complain about the agreement anyways. Well next time you need an expensive out-of-warranty repair, you're not getting a free pass :P
    - lafar6502 10y ago
      What other kind of favor you can expect from a monopolist? You're not going to have your car repaired anywhere else and they know it So you're getting a 'favor' only because you're doing even a greater favor to them
- makomk 10y ago
  50% discounted repair, according to someone who refused the offer and could therefore disclose the terms. (From what I recall Tesla doesn't supply parts to third-party repairers, so that's 50% off a payment to Tesla at a price Tesla themselves have set.) We don't know what Tesla offered all the other people who took the deal since they're forbidden from disclosing the terms.

by steve19 10y ago

Cyph0n 10y ago

They were asked to sign agreements if they wanted a free repair from Tesla. If these customers didn't want to sign the agreement, they could have just paid for the repairs, so I don't see the issue here. The fact that they felt the need to tell NHTSA about it is proof that the agreement is a smart move on Tesla's part.

Vik1ng 10y ago
You are making it sound like that's just fine. Most people would sign something like that over spending thousands of dollars for a repair. Just imagine it is the battery and they choice is like "well, you can pay $20000 yourself or sing this paper and we take care of it".
- Cyph0n 10y ago
  Of course it's fine. They are doing you a favor, and in exchange would like you to sign an agreement. Remember, we're talking about out-of-warranty repairs here. But if you don't like the terms of the agreement, you have the choice to fix it on your own dime. Again, it's your problem if you can't afford to not take the offer. You should be thankful that all you need to do is sign some kind of NDA. What I find hilarious is that people sign the agreement to get the free repairs, then go ahead and complain about the agreement anyways. Well next time you need an expensive out-of-warranty repair, you're not getting a free pass :P
  - lafar6502 10y ago
    What other kind of favor you can expect from a monopolist? You're not going to have your car repaired anywhere else and they know it So you're getting a 'favor' only because you're doing even a greater favor to them
makomk 10y ago
50% discounted repair, according to someone who refused the offer and could therefore disclose the terms. (From what I recall Tesla doesn't supply parts to third-party repairers, so that's 50% off a payment to Tesla at a price Tesla themselves have set.) We don't know what Tesla offered all the other people who took the deal since they're forbidden from disclosing the terms.