4 ms·

I wonder what the consequences for refusing to sign the NDA would be? Under consumer law, they would still be responsible for fixing your car, especially if it'

I wonder what the consequences for refusing to sign the NDA would be? Under consumer law, they would still be responsible for fixing your car, especially if it's a safety issue.

Spooky23 10y ago
Since there is no independent dealer network, sole source repair centers, sole source parts network, and a computer logging any unauthorized activity which may void the warranty, you are probably fucked.
TylerE 10y ago
A goodwill repair means one done outside the normal warranty period. So, no, they don't have to.
- NeutronBoy 10y ago
  In many countries the warranty period isn't binding - the product is entitled to repair as for as long as the 'expected lifetime' of the product. For a luxury car like a Model S, you'd be well within that period still, especially given that they're being described as 'premature failures'. > The safety regulator is examining the Model S suspension — the springs, joints and other components that connect a car to its wheels — for possible defects that could be causing premature failures. Also, the last thing Tesla need at the moment is cars failing just outside the warranty period and then not repairing them - as noted, it just highlights their lack of support network and lack of general repairability at the moment.
  - CamperBob2 10y ago
    In many countries the warranty period isn't binding - the product is entitled to repair as for as long as the 'expected lifetime' of the product. What would be an example of such a country... and what does it cost to buy an average car there?
    - emp_zealoth 10y ago
      First one to come to mind is UK People were getting repairs to electronics years after they bought them
- dghughes 10y ago
  Sometimes it baffles me how car companies act. Over at Reddit a mechanic who complained of how a cracked transmission was repaired was fired. It was a warranty repair and it seems Land Rover was aware of the damage by a co-worker of the mechanic who complained but Land Rover said the repair was acceptable. It was a huge crack in an aluminum transmission case welded back together. https://www.reddit.com/r/Justrolledintotheshop/comments/4iuwzu/this_is_a_warranty_engine_replacement_on_a_land/ https://www.reddit.com/r/Justrolledintotheshop/comments/4iuw...
  - userbinator 10y ago
    If "Land Rover said the repair was acceptable", I'm inclined to agree. In fact, digging a little deeper into that story... http://www.thetruthaboutcars.com/2016/05/cracked-welded-land-rover-transmission-case-comes-close/ http://www.thetruthaboutcars.com/2016/05/cracked-welded-land... ...reveals that it wasn't a problem after all. Search on the Internet and you'll find plenty of others welding various automotive parts, including transmission cases, with no problems. It's a common practice in the industry. A proper weld is as strong as the base metal.
    - jacquesm 10y ago
      > A proper weld is as strong as the base metal. That's true, but proper welding of a gearbox casing is super difficult. You'd have to make sure there was no thermal hardening around the weld and that's really difficult without taking it out of the car, stripping it down and annealing it after the welding and then re-assembling the whole thing again. So even if in theory a good weld is as strong as the base material achieving this 'in situ' is next to impossible, and probably if you did it the right way then it would be un-economical.

I wonder what the consequences for refusing to sign the NDA would be? Under consumer law, they would still be responsible for fixing your car, especially if it's a safety issue.

Spooky23 10y ago

Since there is no independent dealer network, sole source repair centers, sole source parts network, and a computer logging any unauthorized activity which may void the warranty, you are probably fucked.

TylerE 10y ago

A goodwill repair means one done outside the normal warranty period. So, no, they don't have to.

NeutronBoy 10y ago
In many countries the warranty period isn't binding - the product is entitled to repair as for as long as the 'expected lifetime' of the product. For a luxury car like a Model S, you'd be well within that period still, especially given that they're being described as 'premature failures'. > The safety regulator is examining the Model S suspension — the springs, joints and other components that connect a car to its wheels — for possible defects that could be causing premature failures. Also, the last thing Tesla need at the moment is cars failing just outside the warranty period and then not repairing them - as noted, it just highlights their lack of support network and lack of general repairability at the moment.
- CamperBob2 10y ago
  In many countries the warranty period isn't binding - the product is entitled to repair as for as long as the 'expected lifetime' of the product. What would be an example of such a country... and what does it cost to buy an average car there?
  - emp_zealoth 10y ago
    First one to come to mind is UK People were getting repairs to electronics years after they bought them
dghughes 10y ago
Sometimes it baffles me how car companies act. Over at Reddit a mechanic who complained of how a cracked transmission was repaired was fired. It was a warranty repair and it seems Land Rover was aware of the damage by a co-worker of the mechanic who complained but Land Rover said the repair was acceptable. It was a huge crack in an aluminum transmission case welded back together. https://www.reddit.com/r/Justrolledintotheshop/comments/4iuwzu/this_is_a_warranty_engine_replacement_on_a_land/ https://www.reddit.com/r/Justrolledintotheshop/comments/4iuw...
- userbinator 10y ago
  If "Land Rover said the repair was acceptable", I'm inclined to agree. In fact, digging a little deeper into that story... http://www.thetruthaboutcars.com/2016/05/cracked-welded-land-rover-transmission-case-comes-close/ http://www.thetruthaboutcars.com/2016/05/cracked-welded-land... ...reveals that it wasn't a problem after all. Search on the Internet and you'll find plenty of others welding various automotive parts, including transmission cases, with no problems. It's a common practice in the industry. A proper weld is as strong as the base metal.
  - jacquesm 10y ago
    > A proper weld is as strong as the base metal. That's true, but proper welding of a gearbox casing is super difficult. You'd have to make sure there was no thermal hardening around the weld and that's really difficult without taking it out of the car, stripping it down and annealing it after the welding and then re-assembling the whole thing again. So even if in theory a good weld is as strong as the base material achieving this 'in situ' is next to impossible, and probably if you did it the right way then it would be un-economical.