“we’ll launch a bunch of products and see what works.” That is the old “throw spaghetti against the wall and see what sticks” approach. It’s intellectually la

“we’ll launch a bunch of products and see what works.” That is the old “throw spaghetti against the wall and see what sticks” approach. It’s intellectually lazy and I doubt many great companies are born this way. Sony and HP were born this way. But he makes a great point about commitments. When you pivot, what happens to users who are reliant on your old product? In my case, I felt committed to my customers, even after I really wanted to close it down. Support was far from a full-time commitment, but it's also not a clean end; the dangling commitment takes some of your attention, and this is a real cost to account for. (On the plus side, I ended up getting an extra $20,000 sale that I couldn't have imagined - maybe that would have happened anyway, or maybe it was karma).