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What was the rationale behind the redesign? Was there any sort of A/B testing done beforehand to see if the changes would bring actual improvement or was it mo
by imron 10y ago
What was the rationale behind the redesign?
Was there any sort of A/B testing done beforehand to see if the changes would bring actual improvement or was it more just trying to mimic current design trends?
- matheweis 10y agoThe "original design" was the UserVoice support system, a fact conveniently missing from the article, which leaves us to speculating as to why they would have moved away from that platform in the first place...
- thaeli 10y agoAh. That's a really important detail..
- OddsUXs 10y agoThe logic behind the redesign is not a mystery and was mentioned in the article. Here I can elaborate it: 1. To add several new features, UserVoice wasn't flexible enough to provide 2. To automate a few administrative tasks (tracking requests, updating, uploading) - thus no connect the system with our website backend more tightly 3. To cover all these changes in a modern, simplified version of the design.