Yea, it's not mentioned in the article at all - imho it should be - that the "original design" is in fact the UserVoice system and not icons8's design at all.

Yea, it's not mentioned in the article at all - imho it should be - that the "original design" is in fact the UserVoice system and not icons8's design at all. UserVoice has no doubt put a tremendous amount of effort into ensuring that users interact with the support system as much as possible. Not very smart to assume that you can re-do all of that work yourself. Full disclosure: Happy user of the UserVoice system myself, grandfathered into the free plan but otherwise no relationship.