Imagine for a second if this service was provided through another medium. Let's use radio for the sake of simplicity. The old design was full of information. It

Imagine for a second if this service was provided through another medium. Let's use radio for the sake of simplicity. The old design was full of information. It was akin to a common radio station talk show. Few pauses. Lots of information flowing in at every moment. The new design is akin to a radio station talk show that takes a silent break every 5 seconds. The information isn't quite flowing anymore. People lose interest. They change the station. That's why they stopped commenting. They were expecting and needed a certain amount of information in order to use the service and join in the conversation.