4 ms·

So essentially, they wanted to save $ 500 a month on uservoice.com and learned the hard way, that software is not a simple as it looks. That is also why they ar

So essentially, they wanted to save $ 500 a month on uservoice.com and learned the hard way, that software is not a simple as it looks. That is also why they are not just rolling back but instead have used the opportunity to at least get some PR out of it.

matheweis 10y ago
Yea, it's not mentioned in the article at all - imho it should be - that the "original design" is in fact the UserVoice system and not icons8's design at all. UserVoice has no doubt put a tremendous amount of effort into ensuring that users interact with the support system as much as possible. Not very smart to assume that you can re-do all of that work yourself. Full disclosure: Happy user of the UserVoice system myself, grandfathered into the free plan but otherwise no relationship.