User experience is going to vary widely because dealerships vary widely. The dealership where I bought my Honda gave me a loaner while my vehicle was repaired.

User experience is going to vary widely because dealerships vary widely. The dealership where I bought my Honda gave me a loaner while my vehicle was repaired. I dropped my car off on the way to work, and picked up the loaner. The work was done by the time I got off work. The whole experience was painless.