3 ms·
I guess the big question for this concept is how do you avoid becoming another HomeJoy? What advantages does the SK localization/market give you? Interesting t
by Hydraulix989 10y ago
I guess the big question for this concept is how do you avoid becoming another HomeJoy? What advantages does the SK localization/market give you?
Interesting that YC is willing to bet on this concept again.
- victorology 10y agoI believe high quality is key. We have been able to receive high reviews from our customers even though we offer little hands on training. In April, our average review was 4.6 out of 5. We are also rolling out an insurance product that is not widely offered in Korea at the moment.
- finnh 10y agoHow will you maintain high quality if you don't train your workers?
- haksudol 10y agoWe have review system to filter bad cleaners. When new cleaners onboarded, we thoroughly check their performance from our customers. Also we assign high score cleaners to more customers. That review system keep our platform in high quality.
- Naritai 10y agoDid HomeJoy not have a review system? I honestly don't know. But are you confident this will be enough to differentiate yourself from competitors?
- haksudol 10y agoBasically review system is very effective one to maintain high quality. Not only review system, we are adopting insurance plan for our customers and cleaners. That is also attractive point for high experienced freelancer cleaners. We believe there are plenty of ways to keep our customers happy.
- Naritai 10y agoUber has a review system, yet lots of stories about low quality drivers. They may be low in overall % of rides but get lots of new coverage overtime somebody has an axe to grind. I think you need to consider this more carefully.
- outside1234 10y agoThis sounds like a recipe for basically asking the cleaners to underreport their hours to "go the extra mile" in exchange for high quality scores. How do you avoid this?
- Avshalom 10y agoThey're uh, probably counting on it actually. Explicitly or not.
- hkmurakami 10y agoExpanding on the "avoiding becoming Homejoy" train, how do you prevent cleaners and clients from striking a deal outside of your marketplace once the client is happy with the cleaner and is presented with a discount by the cleaner?