Nope. New features win. Users love 'em. Especially when they actually requested them in the first place (we get 10-20 suggestions PER DAY). The statement, "

Nope. New features win. Users love 'em. Especially when they actually requested them in the first place (we get 10-20 suggestions PER DAY). The statement, "...they would not appreciate any major changes no matter how clever/creative/useful you think they are" seems to indicate that you might think the best source of ideas is you-- not your users. IMO, the majority of ideas that you implement should come from your users. If you have a great idea that didn't come from your users (and you have an active/vocal userbase) you should ask your users what they think of it before you implement it.