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This is why conversational design / ChatBot is overrated.

• dpiers 10y ago
  No, this is actually why chatbots are going to win. I never talk at my phone. I rarely make phone calls, and I don't ask a robot questions. I do, however, text/type on a regular basis. If I can interact with a smart assistant via text, I would use it far more often that if I had to speak to it (especially while in public).