The problem is that enterprise doesn't want 10 different services/apps that innovate and increase extensibility. Innovation means change. Far simpler to have on

The problem is that enterprise doesn't want 10 different services/apps that innovate and increase extensibility. Innovation means change. Far simpler to have one vendor with a reliable time table of updates, one product suite that can be installed and administered remotely. Why go through the trouble of having X different vendors with X different support chains, when you can have one help desk that's always there and will never change, with a massive legal and contracts team that speaks business the way you do? Aesthetically and morally I agree with you. It's ugly and bad to have one company holding all the links of the chain. However, I don't think it's likely the open innovative ecosystem you're talking about will come into being because all the selling points are for the benefit of the software user, not the entity employing those users.