I share your reaction on Gates' response. I also think it sounds typical Bill Gates. They did not only start over with Zune, they've been going right and left,

I share your reaction on Gates' response. I also think it sounds typical Bill Gates. They did not only start over with Zune, they've been going right and left, what with constant name changes, the Danger acquisition which was a huge failure, the Pink project, to arrive at WinMo 7 which is still dangerously close to vaporware, and it's now March, 2010. BilL Gates dropping the ball on handhelds/cellphones is in the neighborhood of him and MS almost missing out on the Web in the 90s.