Having some past experience doing technical support I don't really understand why people would try to make Twitter a customer service tool. It's really just the

Having some past experience doing technical support I don't really understand why people would try to make Twitter a customer service tool. It's really just the wrong tool for the job. Very few problems can be solved in 140 characters short of "call this number, e-mail this address, IM this person" which is just re-direction. Something like Google Wave would probably make more sense from a support standpoint.