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I'm won't be the first HN'er to note that the business of aviation has evolved a culture much like the ideal being discussed. You can see it when you read NTSB
by AceyMan 10y ago
I'm won't be the first HN'er to note that the business of aviation has evolved a culture much like the ideal being discussed.
You can see it when you read NTSB AARs, TSBs, even the regs (FARs) themselves. Even the language is chosen so as to avoid shame.
When blame is ascribed it's explicit and for the purpose of explication of root causes, but, more generally, the tone of the narrative is always, "we've critiqued _the process_ and here's how we see to improve it."
People are only seen as participants in the process and aren't targeted for blame or shame.
The amazing safety statistics of commercial flight speak to the efficacy of this philosophy; software project management would do well to adopt much of these strategies, I'd argue.