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For what it's worth, think of a couple of things you might need to interact with the government on. Go to http://gov.uk/ http://gov.uk/ and see if you can find
by Twirrim 10y ago
For what it's worth, think of a couple of things you might need to interact with the government on. Go to http://gov.uk/ http://gov.uk/ and see if you can find the right website, and see how many clicks it takes to get there.
A couple of maybe odd examples to try:
* You're a Brit abroad, had a kid, want to register them as a British citizen (children of British citizens are eligible for it provided they're under 18)
* Renew a passport
* Renew your driving license.
- PaulAJ 10y agoOne of the design rules mentioned in the article is that they don't rely on the home page. Instead they assume you get there from Google. I just tried "renew uk driving license" in Google and got the right page as the first result. Same when I wanted to renew a passport recently, and for the birth example you mentioned. There used to be one downside to this: scammers would sometimes get search results above the gov.uk one with sites that were not-quite-claiming-to-be the official site, and charge you extra for the "service" of applying on your behalf. However that seems to have been stopped now. Maybe HMG have had a word with Google about it.
- thirdsun 10y agoI just had to renew my passport in Germany, which in involves making new (biometric) photos, having them print out at the shop, going to the proper authorities, who will then scan those photos and fill in a form with basic questions for you. I expected to be able to do all of this online by now, but it is definitely not possible in Germany yet. So this seemed like a good test run for the UK gov site and the experience (as far as I took it) has been nothing but pleasant. That's how it should be done.