"Trying to mass-produce [delight] and inject it into interactions is like forcing waiters to wear 37 pieces of flair on their uniforms." http://www.fastcodesign

"Trying to mass-produce [delight] and inject it into interactions is like forcing waiters to wear 37 pieces of flair on their uniforms." http://www.fastcodesign.com/3042849/delightful-interaction-design-needs-to-die http://www.fastcodesign.com/3042849/delightful-interaction-d...