I've gotten emails from them about a degraded instance and having until date X to spin up a new server. ... only I had already spun up a new server. Because th

I've gotten emails from them about a degraded instance and having until date X to spin up a new server. ... only I had already spun up a new server. Because the existing instance wasn't working. Getting their system to terminate the old instance required several attempts and force termination before it succeeded. Considering their scale, I would expect better handling of the edge cases.