> There is absolutely no excuse for this kind of terrible customer support from a company with this kind of money. Given the attention given to customer experi

> There is absolutely no excuse for this kind of terrible customer support from a company with this kind of money. Given the attention given to customer experience in other areas, one assumes Apple knows how to treat their customers. One reasonable conclusion is that they don't see developers as customers. "Sharecropper" is probably a much closer match to what they see.