No. The user should have a backup, but you can never blame a software problem on a lack of backup. That's like blaming a car-accident malfunctioning airbags.

No. The user should have a backup, but you can never blame a software problem on a lack of backup. That's like blaming a car-accident malfunctioning airbags. The software screwed up and his backup strategy failed. The software didn't screw up because his backup strategy failed.