3 ms·
Updates that are communicated are not the details of what's happening in the investigation, but things that are expected to be useful to users/clients. They are
by robryk 10y ago
Updates that are communicated are not the details of what's happening in the investigation, but things that are expected to be useful to users/clients. They are things such as the estimated time for problem resolution, updates on the scope of the problem (e.g. "this is an instrumentation problem" vs "this is an actual outage") or mitigation steps that could be applied by the clients. It is often very useful to know such things during an outage.
- beachstartup 10y agoi don't think anyone, anywhere would have given you an accurate estimated figure of nearly 5 hours to fix this problem. furthermore, even if you somehow could divine the future, telling the customer that you think an outage will last over half a working day is going to turn an extremely shitty situation into something even worse.