I used to work at AWS, and this is not at all typical. I was in meetings with various high-level directors and the mantra was always the same: Why did this happ

I used to work at AWS, and this is not at all typical. I was in meetings with various high-level directors and the mantra was always the same: Why did this happen? If the answer is "somebody made a mistake" we need to figure out how we can automate so nobody can make that mistake again. Now, that's not to say there's not a lot of pressure. People are held accountable. But they are held accountable for fixing the underlying issue and making sure the same mistakes aren't made again. I've never heard of someone getting fired for making a mistake. People get fired when the same expensive mistake is made repeatedly by the same person. (And really, based on my experience, that might not even be enough. I think in order to get fired you probably would have to fail to understand the nature of the mistake when everyone else in the room understands.)